Rental Guarantee Terms and Conditions

You can rest assured when you book with Rent-A-Home with our Rental Guarantee.

Rent-A-Home has a quality assurance system to provide you with peace of mind when booking your property which includes:

-          Validation of the property manager’s details when registering; and

-          Review of Property Adverts for quality of images, description and features detailed.

1.      Rental Guarantee

1.1.   We guarantee the property is Legitimate and Materially as Presented.

1.2.   Materially Presented includes only: Parking, Pool, Airconditioning, Disabled Access, Washing Machine, Dishwasher and Number of Occupants able to be accommodated.

1.3.   If the property is not Legitimate in that it does not exist:

1.3.1.      for EasyPay bookings if the property is not legitimate we will provide the next best alternatives or immediately refund your money if you do not stay.

1.3.2.      for DirectPay reservations we will provide a $50 credit towards alternative accommodation with Rent-A-Home for the same travel dates.

1.4.   If the property is not Materially as Presented and has a Material Issue:

1.4.1.      Rent-A-Home will assist you to rectify the Material Issue with the property manager if you are unable to firstly resolve the issue.

1.4.2.      If you prefer to continue to stay in the property we will rebate 10% of the rental rate for the period occupied in that property for the time that the Material Issue remains unresolved after the initial 48 hours from Arrival or if a substitute service is not provided by the property manager.

2.      Qualifying for the Rental Guarantee

2.1.   The property must be listed as Live on our website.

2.2.   You must have a confirmed and paid for the Accepted DirectPay Reservation (RZ) or EasyPay Booking (BK) with Rent-A-Home.

2.3.   You must have first lodged a dispute with your third party payment service to recover funds and only if they deny all or part of the recovery may you be eligible;

2.4.   You must lodge a Rental Guarantee Claim (“Claim”) with Rent-A-Home in writing within the specified timeframe;

2.5.   You must provide a copy of your booking confirmation, proof of payment, all emails or log of other communication with the property manager and your third party payment service.

3.      Rental Guarantee Rate Adjustment

3.1.   Any Rate Adjustment paid by Rent-A-Home will be calculated in Australian dollars and returned to the original credit card or by cheque to the original payee.

4.      Rental Guarantee Exclusions:

4.1.   In our absolute discretion, we will deem your Claim invalid if:

4.1.1.      you did not actually incur a financial loss;

4.1.2.      we receive your Claim 48 hours after Arrival;

4.1.3.      you breach the booking terms and conditions, policy or payment requirements of the property manager eg. excess guests, late payment;

4.1.4.      you do not provide adequate documentation to validate your claim within a timely manner;

4.1.5.      the Claim is for any person or party related to the property manager or owner;

4.2.   We expressly exclude:

4.2.1.      Any claim related to unavailability, double booking or booking error by the property manager;

4.2.2.      Any other costs or loss you may incur including airfares and travel costs;

4.2.3.      Cleanliness - if you are not satisfied with the cleanliness of a property upon your Arrival, you must contact the Property Manager immediately to arrange a re-clean. Rent-A-Home will make no payment based on cleanliness.

4.2.4.      Rental Regret - we will not make any payment based on your regret at selecting the property because of its location, quality of fittings or furnishings, noise, privacy, size, extent of view or ambience, unsuitability or any other aspect based on subjective assessment or opinion.

5.      Other

5.1.   The Rental Guarantee is not transferable.

5.2.   Rent-A-Home reserves its right to modify or discontinue the Rental Guarantee without prior notice and with no liability to you.

5.3.   The Rental Guarantee is void if restricted by law or prohibited.

5.4.   We will process your Claim within 30 days of receiving your Claim.

Rent-A-Home.com.au Pty Ltd
GPO Box 4644, Sydney, NSW 2001
Suite 13, 849 South Dowling Street, Moore Park  NSW  2017
tel: +61-2-9319 0888
fax: +61-2-9319 0899
info@rent-a-home.com.au
http://www.rent-a-home.com.au