EasyPay Service
Rent-A-Home is able to process payment for properties that show EasyPay. This means Visitors can benefit from the peace of mind knowing EasyPay funds are held in our registered Trust Account. Easy...
- 25% Holding Deposit
In order to secure a booking, a Holding Deposit is required equal to 25% of the Total Amount. For example if your booking is $1000 in Total, then a Holding Deposit of $250 is required. Please note tha...
- When do I have pay the Remaining Balance?
...Card securely online, please: 1. Click on MyBookings to log in to your booking details https://www.rent-a-home.com.au/home/my/checkbooking_login.asp? 2. Enter your credit card information to process ...
- What happens if I dont pay the Remaining Balance
Rent-A-Home sends reminders when the Remaining Balance payments are due. However it is the visitor's responsibility to ensure the correct payment is made by the due date. If the Remaining Balance Pay...
- How do I make Payments to Rent-A-Home
There are several easy options to make payment for a Booking. 1. Securely Online with Credit Card Click on My Booking and enter their Booking Reference and Surname, and their booking details will...
- How much will I need to pay if Booking less than 30 days prior to my Arrival?
If you are staying less than 2 months, 100% of the total rental will be required to secure the property and finalise the booking. If you are staying more than 2 months a Holding Deposit will be requi...
- What is the Credit Card Service Fee?
A credit card service fee of is applicable on the amounts processed by credit card or debit card. This service fee appears as a separate transaction on your card statement. Rent-A-Home passes on the ...
- What type of Currency does Rent-A-Home accept?
All monetary amounts displayed on the Rent-A-Home.com.au web site are in Australian Dollars (AUD$) and Rent-A-Home processes all transactions in Australian Dollars. We do not accept other currencies....
- What is DirectPay?
DirectPay means visitors pay the property manager directly for all accommodation and incidental charges. The property manager will provide the Visitor with payment details (Rent-A-Home does not proc...
- Are my Credit Card details Secure?
Yes, your credit card details are secure when processing with Rent-A-Home. We use industry leading secure socket layer (SSL) transaction processing and payment details are encrypted which means t...
- How long does a Refund take to process?
If you depart a property early and the property is relet a refund may be available. Please allow up to 7 days to be processed from our Trust Account as various authorisations are required. Refunds ar...
- What is a Swift Code?
The SWIFT code identifies the specific bank and branch for money transferred from overseas. Rent-A-Home's SWIFT code is NATAAU3302S - Sydney. Please allow 7 days for funds to reach our account. Althou...
- What is the Total Rent
The Total Rent is the calculated per night charge for the selected period from the arrival date to the departure date. Additional charges such as Departure Clean may apply and form part of the Total A...
- Are there Weekly and Monthly Rates?
Rent-A-Home will individually Quote you the best rate for your length of stay and the time of year. This rate is quoted on a Weekly and Per Night basis. If you are staying 10 nights, the weekly rate...
- How much do I need to Pay when making a Booking?
...> If you book less than 30 days in advance the Total Amount is payable up to the maximum of 8 weeks rental plus departure clean. > If you book more than 8 weeks, the maximum initial payment is 8 weeks...
- Property Manager - Validation when joining
Property mangers must complete the Validation process when first registering with Rent-A-Home. The following steps are required to complete the Validation process: > complete the online Property M...
- May I Cancel a Booking?
...e refund and cancellation policy in the terms and conditions before booking a property. http://www.rent-a-home.com.au/visitors/termsandconditions.aspx
- How will I receive my Refund?
...d used. If you transfered funds, please send the following information by email or fax to accounts@rent-a-home.com.au or by fax to +61 2 93190899: > your Funds Transfer Receipt showing proof of t...
- Is this property Children or Family Friendly?
Rent-A-Home lists lots of family friendly properties and Children are welcome at most properties. However, some properties are not suitable for young children because of their position on high floor...
- What is the Advanced Search?
The Advanced Search can help you find exactly the right property. Looking for a specific Suburb, Property Feature, Theme, Activity or Tourist attraction? Simply type in the desired dates, features and...